Terms & Conditions
- Challenge Sport & Education reserve the right to exclude or refuse any participant at any time prior to or during any course.
- All participants are covered by the company insurance policy. Activities undertaken at other sporting venues will also be covered by the relevant organisation. Challenge Sport & Education does not accept liability for personal injury howsoever caused, nor for loss or damage to any property belonging to or traveling with a participant. Challenge Sport & Education does not accept any responsibility for losses or additional expense incurred due to sickness, weather or any other cause.
- Challenge Sport & Education reserve the right to cancel or change the date of any course. In the case of cancellation of a course, Challenge Sport & Education will refund the full amount but will not be liable for any further compensation.
- Once a booking has been made, should you wish to cancel before the start of the course you can do so with a full refund before the start of the course. Once the course has started, should you wish for a refund on remaining sessions (on block bookings), refunds will be made via credit that can be used on future courses.*** THIS IS NOT APPLICABLE FOR SUMMER 2020 – SEE BELOW***
- On certain courses Challenge Sport & Education do operate an ‘on the day’ service however if upon arrival we are full then you may be turned away.
- A booking at Challenge Sport & Education is deemed secure when the payment in full has been received.
- Participants who cannot attend and have not notified us in advance will not be entitled to any refund or form of compensation.
- The participants’ parent(s)/guardian(s) consent to the use of any photos taken of their child, for the promotion of Challenge Sport & Education.
- Challenge Sport & Education’s activities programme may be subject to change for reasons of safety, unsuitable weather conditions, or situations beyond Challenge Sport & Education’s control.
- When attending course, it is automatically assumed that consent is given for children to participate in their own film-making activities. Parents not wishing their children to participate in the filming must make this known when booking, or children themselves not wishing to participate can inform the course manager/course staff whilst at course. All films are destroyed at the end of the season. It is also assumed that parents have given their consent to watch films during the supervised part of the day before, for 30 minutes following 30 minutes lunch time in the dining hall and at the end of each day outside of the sports course programme. ‘U’ rated or selected ‘PG’ rated films will be shown. Should a parent or guardian miss the end of week ceremony, there are no arrangements for a copy to be made or distributed.
- Medication required during a visit to Challenge Sport & Education should be handed in on arrival to the course manager, together with details of the dosage required and the method for administration. You will need to complete a medical consent form
- Please ensure any changes of address or contact details that occur after a booking has been made are made known on arrival at course.
- It is important that children are collected promptly. Failure to collect your child within 15 minutes of the finish time and contact will be made with the parent or guardian. Repeat cases may be reported to the relevant authorities.
Summer 2020 – Cancellations:
If you cancel up to 10 days before the start of the bubble group you are attending you will be refunded 100%. If you cancel between 6 – 9 days before the start of the bubble group you are attending you will be refunded 50%. If you cancel less than 6 days before the start of the course you will not be refunded.
Behaviour Policy & Action Management
Please email firstname.lastname@example.org
Complaints or concerns
Please email email@example.com requesting our complaints policy